Online dispute resolution (ODR)

The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. All online retailers and traders in EU, Iceland, Liechtenstein or Norway are obliged to provide an easily accessible link to the ODR platform (Article 14 of the Regulation (EU) No 524/2013 ).

The URL to this platform is the following:

https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase